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Coronavirus and our Service Delivery Update

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Resuming Office Opening – A Cautious Approach to Life Beyond Zero 

Since July 19th, all of Scotland entered into level 0, which has seen more easing of restrictions across many areas of our lives.  For us, in social housing, we have been delivering essential services for some time now and working within the parameters as set out by the Government for Covid restrictions. 

On Tuesday 3rd August we heard from the First Minister that from August 9th we will see a move beyond level zero, a significant step forward, albeit, we are encouraged to move cautiously. 

The following changes will be implemented in Scotland from Monday 9th August. 

legal restrictions will be removed for home working

legal restrictions will be removed for indoor activities e.g. nightclubs

legal restrictions will be removed for large outdoor events

legal restrictions will be removed for the need for social distancing 

a change to self-isolation for close contacts of those who test positive for Covid will no longer have to self-isolate - as long as they are fully vaccinated.

The Government has asked for a cautious return to these activities and continues to ask citizens and businesses to encourage the following:

mask wearing

hand hygiene

Using ventilation when indoors.   

collation of contact details for track and trace

getting vaccinated and undertake regular flow tests. 

The first minister suggested a "gradual approach" should be taken to returning workers to offices as the virus still poses "real challenges".  While the changes would restore a "substantial degree of normality", it does not mean that it is the end of the pandemic or a return to life exactly as we knew it before the pandemic. 

Please see below how we will be proceeding in the coming weeks. 

Ardenglen Housing office

We are going to offer face to face appointments to customers, if required, at our office from the week beginning 30th August 2021. 

We will continue to review full opening or drop in times when we have all had a chance over the coming weeks to ensure there is no spike in local cases. 

Home visits

Our officers have already resumed essential only visits to customers in their homes at a social distance, we will now open this up when it is necessary to carry out a home visit, and you will be asked questions about Covid before we arrange to visit you. 

Estate inspections

In person estate inspections will resume 30th August.  

Public playgrounds

Our play area remains open. 

Mutual exchanges

Mutual exchanges have resumed since April, please contact us if you require a form to complete 

Housing Options Appointments 

We will continue to offer appointments over the phone, however, If there is a need to require a face to face appointment this can now be booked from the 30th August.  

Community Centre

The Maureen Cope Hall, will re-open for specific events linked to our Pantry Plus initiative only.  This will be done cautiously, with some restrictions in place to ensure we don’t contribute to any local spike in cases.  Please check Facebook for more information on events at the hall.  

Castlemilk Pantry

The Pantry has been opened since 3rd June and has been working with restrictions as set out by the Government along with following requirement put in place by Glasgow Life (who manage the Community Centre).   Please follow any restrictions in place and keep an eye on our Facebook page for more information. 

Reactive Repairs Emergency 

Emergency Repairs have continued to be delivered throughout the Pandemic

Reactive Repairs Non-Emergency

We have been back providing this service since end of April, although we had a large backlog of non-emergencies to get through, these have all been completed now

Planned & Cyclical Maintenance 

We have continued to carry out essential safety checks as and when required in our stock, particularly in common areas where it was safer to access.  Since Level 2 we have carried out further safety work in your homes with adhering to restrictions.  Going forward our contractor may still ask Covid related questions whilst making an appointment. 

General Advice on Coronavirus

If you have developed a new continuous cough and/or a fever/high temperature in the last 7 days, stay at home for 7 days from the start of your symptoms even if you think your symptoms are mild.

Phone your GP or NHS 24 (111) if your symptoms:

  • are severe or you have shortness of breath;
  • worsen during home isolation;
  • have not improved after 7 days.

You should also phone your GP or NHS 24 (111) if you develop breathlessness or it worsens, especially if you:

  • are 60 years old or over;
  • have underlying poor health;
  • have heart or lung problems;
  • have a weakened immune system, including cancer;
  • have diabetes.

If you have a medical emergency, phone 999 and tell them you have COVID-19 symptoms.  To protect yourself and others, it is best to:

  • Wash your hands with soap and water, or use a sanitiser gel.
  • Always carry tissues with you and use them to catch your cough or sneeze.
  • Bin the tissue.

For the latest public information on coronavirus visit: