Repairing and maintaining your home
One part of our service that every customer will use at some point, is our repairs service. Whether that be for routine inspections or to respond to an emergency, we recognise that this is one of the most important parts of our service for customers. We all want the right tradesman, with the right tools, at the right time to complete our repair without difficulty.
Earlier this year, we embarked on a large procurement exercise to appoint new contractors to carry out our responsive repairs, medical adaptations, out of hour’s emergencies, and void works. We are always focused on the cost of such services, but for this particular service we had a significant focus on the quality offered by contractors, the community benefits that could result from each contractor, and crucially – the commitment that they had to our customers and achieving excellence. We are delighted to have secured the services of P&D Scotland Ltd, and MP Group UK. Both contractors have met with the team here and we are putting new arrangements in place to make our processes as efficient as possible to ensure that we strive toward customer excellence.
As we continue with the “Big Conversation” in the months ahead, we will ask about your experience of our repairs service and address any issues as they arise.