Ardenglen is making a change to its reactive repairs service to help provide a more reliable and responsive service for customers.
We recognise that the repairs service has not always met the standard our customers should expect, and we believe this change is an important step towards improving service delivery.
Bell’s has previously delivered our reactive repairs service and is already familiar with our properties, customers and processes. This experience will help support the transition and allow the new service to get up and running quickly.
As with any change of contractor, there may be some initial teething issues. Ardenglen and Bell’s are committed to working closely together to minimise disruption, address any issues quickly and improve the service customers receive.
What does this mean for you?
New non-emergency repairs
From 9.00am on Monday 2 November, all newly reported non-emergency repairs will be issued to Bell’s. Please continue to report repairs to us through the usual channels.
Repairs already reported
If you have already reported a repair and it has been issued to Consilium, you do not need to report it again. Consilium will continue to deal with these repairs through to completion.
Out-of-hours emergency repairs
Consilium will continue to deal with emergency and out-of-hours emergency repairs until 9.00am on Monday 2 November.
From 9.00am that day, all emergency and out-of-hours emergency repairs should be reported to Bell’s on 0141 611 5850.
Working to improve your repairs service
We appreciate that customers have experienced frustration with the repairs service, and we understand how important it is to have repairs completed promptly and to a good standard.
We will continue to monitor performance closely, work with Bell’s to address any issues and listen to customer feedback to help ensure the service meets the standard you should expect from us.
Thank you for your continued patience and understanding while this change takes place.
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