Guide to Information

The purpose of our Guide to Information, available through the Model Publication Scheme, has been developed to:

  • allow the public to see what information is available (and what is not available) for Ardenglen Housing Association in relation to each class in the Model Publication Scheme
  • state what charges may be applied 
  • explain how you can find the information easily
  • provide contact details for enquiries and to get help with access to the information 
  • explain how to request information that we hold which has not been published

View our Guide to Information Document

Classes of Information

We publish all the information that we hold within the following classes. Where information has been updated or superseded, only the current version will be available.

Class 1 : About Our Organisation, ARDENGLEN HOUSING ASSOCIATION

Class 1

About Our Organisation, ARDENGLEN HOUSING ASSOCIATION


Information about ARDENGLEN HOUSING ASSOCIATION , who we are, where to find us, how to contact us, how we are managed and our external relations.

The information we publish under Class 1 includes How to access it
Strategic Leadership Team View Staff Structure
Our Board

Who are our Board

How to join our Board

Organisational Chart View our Organisational Chart
Contact Details

FOI Contact: Jacqui Mills

Our offices are located at:
355 Tormusk Road, Glasgow, G45 0HF

Telephone: 0141 634 8016

Email: foi@ardenglen.org.uk

Our Offices are open as follows:
Monday to Thursday 09:00 - 17:00
Friday 09:00 to 16:00
First Wednesday of the month 09:00 to 12:00 noon

News View our Newsletters
Model Publication Scheme Model Publication Scheme
Memorandum of Association Memorandum of Association (PENDING)
How to make a request for personal information

To make a Subject Access Request please get in touch with our GDPR contact Jacqui Mills:-

Our offices are located at:
355 Tormusk Road, Glasgow, G45 0HF

Telephone: 0141 634 8016

Email: dataprotection@ardenglen.org.uk

Our Offices are open as follows:
Monday to Thursday 09:00 - 17:00
Friday 09:00 to 16:00
First Wednesday of the month 09:00 to 12:00 noon

How to make a freedom of information request

To make a Freedom of Information request please get in touch with our FOI contact Jacqui Mills:-

Our offices are located at:
355 Tormusk Road, Glasgow, G45 0HF

Telephone: 0141 634 8016

Email: foi@ardenglen.org.uk

Our Offices are open as follows:
Monday to Thursday 09:00 - 17:00
Friday 09:00 to 16:00
First Wednesday of the month 09:00 to 12:00 noon

How to complain or make a comment Complain or Compliment
Guide to Information View our Guide to Information Here (PENDING)
Ardenglen Housing Association purpose, vision & Values Purpose, Vision and Values
Ardenglen Housing Association information on charging guide Charging Guide within Guide to Information
Contact Details - Our main office Our offices are located at:
355 Tormusk Road
Glasgow
G450HF
Annual Report & Financial Statement

Annual Report

Audited Financial Statements as of 31st March 2020

Audited Financial Statements as of 31 March 2019

Audited Financial Statements as of 31 March 2018

Class 2 : How we deliver our functions and services

Class 2

How we deliver our functions and services


Information about our work, our strategy and policies for delivering services and information for our services

The information we publish under Class 2 includes: How to access it
List of services provided Our services can be found on our website
How to report a repair Report a repair here
Right to Repair information View Right to Repair Information
How to apply for a house How to apply for housing
How to get information about tenancy support Tenancy Support Information
How to make a complaint Make a complaint here
How to speak to a housing officer

Contact us via our website

Contact us in person at our offices:
355 Tormusk Road, Glasgow, G45 0HF

Telephone: 0141 634 8016

Email: info@ardenglen.org.uk

How we consult with tenants and other customers to inform and improve service delivery and develop new services How to get involved
Allocations Policy View our Allocations Policy
Anti-Social Behaviour Policy View our Anti-Social Behaviour Policy
Asbestos Management Policy View our Asbestos Management Policy
Arrears Management Policy View our Rent Arrears Policy
Data Protection Policy View our Data Protection Policy
Equality and Diversity Policy View our Equality & Diversity Policy
Estate Management Policy View our Estate Management Policy
Health and Safety Policy and procedures View our Health & Safety Policy
Legionnaires Inspection/Prevention Policy View our Legionnaires Policy
Procurement Policy View our Procurement Strategy
Risk Management Policy View our Risk Management Policy
Rent Setting Policy View our Rent Setting Policy
Repairs Policy View our Repairs Policy
Sustainability Policy View our Sustainability Policy
Class 3 : How we take decisions and what we have decided

Class 3

How we take decisions and what we have decided


Information about our work, our strategy and policies for delivering services and information for our services

The information we publish under Class 3 includes: How to access it
Reports of Inspections Visit the Scottish Housing Regulator Website
Public Consultations Allocations Consultation
Board Agendas and Minutes available from 11 November 2019 (PENDING)
Class 4 : What we spend and how we spend it

Class 4

What we spend and how we spend it


Information about our strategy for, and manamagement of, financial resources (if sufficient detail to explain how to plan to spend public money and what has actually been spent)

The information we publish under Class 4 includes How to access it
Senior Staff/Board Member expenses View our Entitlements, Payments and Benefits Policy
Pension Arrangements View our Pension Arrangements
Pay & Grading Structure Pay & Grading Structure
Financial Management and Administration Policies and Procedures

View our Financial Management Policy

View our Financial Regulations

Annual Report and Financial Statements

View our Annual Report

Audited Accounts

Audited Financial Statements as of 31st March 2020

Audited Financial Statements as of 31st March 2019

Audited Financial Statements as of 31st March 2018

Class 5 : How we manage our human, physical and information resources

Class 5

How We Manage Our Human, Physical And Information Resources


Information about how we manage the human, physical and information resources of the authority.

The information we publish under Class 5 includes: How to access it
Access to Personal Files Policy View our Access to Personal Files Policy
Adoption, Maternity, Paternity and Shared Parental Leave View our Adoption, Maternity, Paternity and Shared Parental Leave conditions
Alcohol Drugs & Substance Abuse Policy View our Alcohol, Drugs and Substance Abuse Policy
Attendance Management Policy View our Attendance Management Policy
Conflict of Interest Policy View our Conflict of Interest Policy
Disciplinary Policy View our Disciplinary Policy
Equal Opportunities Policy View our Equal Opportunities Policy
Flexible Working Policy View our Flexible Working Policy
Hospitality Policy View our Hospitality Policy
Information Communication & Technology Policy View our IT Policy
Leave of Absence View our Policy on Leave of Absence
Mobile Phone Policy View our Mobile Phone Policy
Pay Policy View our Pay Policy
Pay Policy Salary Structure View our Pay Policy Structure
Redundancy Policy View our Redundancy Policy
Resolution of Difference Policy View our Resolution of Difference Policy (Grievance Policy)
Respect Policy View our Respect Policy (Dignity at Work Policy)
Smoking Policy View our Smoking Policy
Staff Uniform Policy View our Staff Uniform Policy
Stress Policy View our Stress Policy
Time Off for Union Duties & Activities Policy View our Time Off for Union Duties & Activities Policy
Travel & Expenses Policy View our Travel & Expenses Policy
Vehicle and Driving Policy View our Vehicle and Driving Policy
Whistleblowing Policy View our Whistleblowing Policy
Working Time Policy View our Working Time Policy
Volunteering Handbook View our Volunteer Policy
Retention Schedule View our Document Retention Schedule
Freedom Of Information Procedures FOI Policy
Class 6 : How we procure goods and services from external providers

Class 6

How We Procure Goods And Services From External Providers


Information about how we procure goods and services, and our contracts with external providers.

The information we publish under Class 6 includes: How to access it
Procurement Policies & Procedures View our Procurement Strategy
Become a Service Provider On request
Class 7 : How we are performing

Class 7

How We Are Performing


Information about how we perform as an organisation, and how well we deliver our functions and services.

The information we publish under Class 7 includes: How to access it
Annual Report View our Annual Report
ARC Report to Tenants View our Annual Report to Tenants
Performance Standards/ Indicators View our Quarterly Performance Indictators in our newsletter
Benchmarking Information View our Benchmarking Information
Complaints policy, guidance and forms View our Complaints Policy (PENDING)
Complaints reports or equivalent to show how complaints are handled and influence service delivery (aggregate reports rather than individual outcomes). View our quarterly complaints update in our newsletter
Class 8 : Our commercial publications

Class 8

Our Commercial Publications


Information packaged and made available for sale on a commercial basis and sold at market value through a retail outlet e.g. bookshop, museum or research journal.

Ardenglen Housing Association does not hold or publish any information under class 8.

Class 9 : Our open data

Class 9

Our Open Data


Open data made available by the authority as described by the Scottish Government's Open Data Resource Pack and available under an open license.

Ardenglen Housing Association does not hold or publish any information under class 9.