Emergency Repair (attend within 4 hours)
Our aim is to respond to emergency repairs within 4 hours of them being reported. If you are reporting an emergency repair during office hours please call us on 0300 303 8000.
If you are reporting an emergency repair outwith office hours please call the following numbers:
No heating or hot water emergency repairs – 0333 2020708
All other emergency repairs -
Electrical - 07957 585233
Joiner - 07957 585266
Plumber - 07445 831330
If you suspect any of the following issues:
please contact Scottish Gas Networks on 0800 111 999
To report loss of water contact Scottish Water on 0845 600 8855
Urgent repair (within 3 working days) OR Non emergency Repair (appointment within 3 working days)
If you are reporting an urgent or non emergency repair you can use our online reporting tool with step by step guide to help you diagnose your repair accurately.
Alternatively, you can contact us by telephone on 0300 303 8000
Right to Repair (1, 3 or 7 working days)
As a result of the Housing (Scotland) Act 2001, tenants are entitled to certain specified repairs being carried out within a certain timescale, failing which the tenant is entitled to a flat rate compensation payment as detailed in the Right to Repair legislation. More details of this legislation can be found in Scottish Statutory Instrument 2002/03 Number 316 – “Right to Repair”. or you can refer to our Right to Repair section.