The Application Process

(Please note that our online Housing Form is temporarily suspended whilst we make some adjustments, please email or call us on 0141 634 8016 to book in a housing options interview via telephone)

If you’re looking to apply to us for housing , there are many ways that you can do this whether it be by telephone, or using our new online form. 

When you apply via our website, you will be asked to create a login. This is so that you can take time to complete your form and come back to it if need be and it also makes it easy for you to submit  any supporting evidence to us. Please complete the form with as much detail as possible about your current housing circumstances, in order for us to point your application form. You will be asked to provide pictures of one form of ID for every person on the application and proof of address for the main applicants. There is also the option to add other documents of supporting evidence, such as letters of support for medical points. 

Once you have completed and submitted your application, you will receive a confirmation email. Your application is then loaded and assessed by staff and pointed. We will write to you within 10 days of receiving your application to advise you of your points. 

If you cannot use online services, you can book an appointment with a member of staff to complete an application by telephone. We will still require you to email proof of ID and address prior to your appointment.

Sometimes, depending on your circumstances it may be necessary for us to suspend your housing application from offers from time to time. We will always write to you with reasons if we do 

For any other questions regarding the application process please contact either Hayleigh Rennie 0141 212 3918 or Kerri Downie on 0141 631 5059 or email Please let us know if you have any other requirements such as translation to another language, large print or Braille.