Do not report emergency repairs online. This could be a major water leak, no power or no access to toilet facilities. Emergency repairs are attended to as a priority and we aim to complete all of these within 4 hours.  You can access more information on what we class as emergency repairs at our right to repair section . 

If your repair is an emergency call one of the following numbers depending on the emergency:

Hot water and central heating emergencies – between 8 and 9 am call 01698743647 and from 4.30pm onwards call 03302020444

All other emergency repairs   - 01413367111

IF YOU CAN SMELL GAS - 0800 111 999