We report to our Board of Management every quarter on how we are performing. We provide regular updates on our performance and complaints in our newsletter and you can also access our Quarterly KPIs, Complaints and Financial information here.
Key Performance Indicator |
Target |
Q3 Performance |
On Target |
| Average Time to complete 4 hour Emergency Repairs | 4 hours | 2 hours and 24 minutes |
√ |
| Average Time to complete Urgent Repairs | 4 days | 3 days |
√ |
| % of Reactive Repairs right first time | 95% | 97.20% |
√ |
|
% of complaints resolved (new complaint SPSO indicator) |
25% | 61.25% |
√ |
| Average time taken to re-let empty properties | 12 days | 12.83 days |
√ |
| % of Properties with a Gas Safety Certificate | 100% | 100% |
√ |
In quarter three (1 October to 31 December 2024) we recieved 31 complaints. Below is a breakdown of the complaints recieved and the outcomes. If you want to know more about our Complaints Handling Process, visit our complaints page.
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