ASSET ADMINISTRATION ASSISTANT VACANCY
Download our Asset Administration Assistant pack by clicking on the pack below.
Why Join Ardenglen Housing Association?
Let’s start with the important stuff.
· Salary Range: £24,764 - £28,004 (Grade 4)
· 8 Weeks Annual Leave Including Public Holidays
· Flexible Working Environment
· Learning and Development Culture
· Family Friendly Policies
· Teambuilding Sessions
· Lunch and Learns
· Health and Wellbeing Initiatives
· Counselling Service
· Professional Membership Fees
Who Are Ardenglen?
Established in 1990, Ardenglen was initially set up to provide community-led action to reverse poor housing conditions and neighbourhood decline in East Castlemilk, situated in the south of Glasgow. Today, we are a leading not-for-profit landlord providing high quality homes and services in the area, where we own and manage approximately 1000 properties.
Our long-term vision is to transform communities by providing aspirational homes and services, to enhance the quality of life of our customers. In order to achieve this, we are currently focusing on consolidating and improving our services, improving opportunities for local people and seeking modest growth where available.
In 2020, we were proudly crowned Housing Association of the year at the Scottish Home Awards and in 2024 were Nominated for the UK Employer of the Year award by Investors in People. We believe that now is an exciting time to be joining our organisation.
Culture and Values at Ardenglen
At Ardenglen, our people are at the forefront of what we do. We encourage a close-knit working culture where our employee’s feel a sense of belonging. As a charitable organisation, our people are passionate about what we do and so it is important to us that we continue building that culture as we recruit. Such ethos is underpinned by our core values:
· Customer and Community Focused: customer and community is the focus of all that we do
· Accountable: we take ownership and deliver on our promises
· Making a Difference: we deliver more than just housing by supporting our customers to access the services that they need
· Innovative: we challenge the status quo and provide an environment which enables creativity
· Equal Access to Services and Opportunities for All: we understand barriers to equality and work tirelessly to remove them
· Treating Our Customers with Respect: we treat our customers with dignity, empathy and respect based on their individual needs
Get a better feel for our culture by watching the video published on our website here - https://ardenglen.co.uk/our-recruitment/
Your Role
It is our objective to deliver first-class customer services to our tenants whilst providing high quality homes, communities and sustainable tenancies. The Asset Administration Assistant post forms part of a recent restructure to the Asset Management team and plays an important role in helping us achieve our vision.
In this role you’ll need experience of providing excellent frontline customer services and have a positive attitude with excellent communication skills. You’ll require to have a good attention to detail and the ability to work in a small team to meet changing priorities and achieve tight deadlines.
You’ll work in collaboration with the Customer Services team to deliver positive outcomes for our customers and the community.
Your responsibilities will include:
· Customer Service: first point of contact to provide an excellent repairs service to all customers, including effective complaints handling to ensure high levels of satisfaction
· Asset Management: provide administration support to the Asset Management Team in areas of reactive, cyclical and planned maintenance
· Performance Management: assist with the collation and scrutiny of performance data to enable the assessment of Key Performance Indicators
The full job description and person specification for the post can be found within our recruitment pack here – https://ardenglen.co.uk/vacancies/
How to Fit at Ardenglen
We’re building a culture of openness and accountability at Ardenglen, but one where every employee’s voice is heard. We’re therefore looking for someone who is positive and displays integrity, is creative and challenges the status quo, and is adaptable whilst working closely with diverse teams. If that sounds like you, then we’d love to hear from you regarding the experience or awareness you have within the following areas:
· Customer focussed environment
· Providing support in a small team
· Resolving complaints or difficult issues
· Ability to manage and co-ordinate your workload to ensure key outputs are delivered
· Ability to work on own initiative as well as under direction by others
· Commitment to the core values of Ardenglen Housing Association
What’s Next?
To apply for this post, please submit your CV and a covering letter supporting your application to recruitment@ardenglen.org.uk . The closing date for applications is noon on Friday 14th March 2025.
Interviews for the post will be held on Friday 21st March 2025.
All applications are very much welcome to us at Ardenglen. We are an inclusive employer and offer equal opportunities regardless of an individual’s age, disability, gender identity, marriage or civil partnership status, pregnancy or maternity, race, religion or belief, sex, and sexual orientation. Candidates who declare that they have a disability and who meet the essential criteria for the job will be offered an interview. If you have any queries about this role, or if you need any adjustments to support with your application, just let us know by emailing us in advance.
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